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Other Q & A

1)      Why can't I connect using my MAC computer?

Solution - Download the Flip4Mac software. The old copy of WMP will work on older Power PC based Macs but not on the new Intel Macs. Flip4Mac is more stable and is updated on a regular basis.

2) Do I need any special equipment to hear the stream?

No. our player uses the Windows Media Player. If you don't have the player on your computer (you already have it if you're using Windows), please download the correct version of it here.

3) When I try to connect to your Internet stream, nothing seems to happen. What should I do?

If you have software on your computer that automatically blocks pop-up advertisements, you may have difficulty in launching the tuner. The software cannot in some cases differentiate between an unwanted ad and the tuner. Try disabling the blocking software and then connecting to the stream.

4) Can I connect to your stream with a Mac computer?

Yes. Because of unique characteristics of Mac computers, you will have to have the Windows Media Player (for Macs) installed on your computer first. Click here for OS 8.1 - 9.x or OS X

5) How do I listen to your Internet stream from work?

Many businesses have something called a firewall that can affect how you listen to our on-line stream. If you think this may apply to you, please contact your network administrator or IT person for assistance.

6) Why do I hear what your station is broadcasting on the Internet stream a few minutes after it goes out over the air?

The delay exists because of the distance it travels from our radio station out over the Internet and then into your computer. The audio also "buffers" - meaning that it stays in front of the actual signal to attempt to recover lost data.

7) My stream keeps cutting in and out... or stopping, what can I do?

Due to the nature of the Internet, sometimes congestion or Internet traffic can cause what is most commonly referred to as "buffering." This is where the audio seems to cut in and out, or stop altogether. This can be caused by a multitude of reasons such as:

- Your internet provider is overloaded with users. Like commuting on freeways, traffic on the Internet is subject to traffic jams. When things are busy on the Internet, part of the audio information can be lost. When too much information is lost, the tuner will have trouble playing our stream.

- Bad connection to your Internet Service Provider. You may have a poor connection to the Internet. If you're using a dial-up connection with a modem, try disconnecting then reconnecting to the Internet. Sometimes this will give you a better connection.

- There is an outage on the Internet in the path that you take to get to our servers. Just like electrical power failures, Internet failures can sometimes play havoc when attempting to connect to our stream.

- You are running too many things on your computer at the same time. Close all unnecessary programs.

- Surfing the web while listening to our Internet stream. If you try to view a web page with lots of graphics, your computer may not have enough capacity to simultaneously listen to our Internet stream (which requires a lot of processing power).

- Our servers are having issues or your computer is just plain slow!

Read how to change the amount of buffering in your Windows Media Player here.

8) The audio player seems to be playing, but I cannot hear anything. Why?

Please check the following:

- Speakers are turned on and that all the wires are plugged into the correct socket.

- Sound card is working properly.

- Volume (in the taskbar of Windows) is NOT MUTED.

9) Why are there periods of silence heard occasionally on your Internet stream?

You may occasionally hear moments of silence during our Internet stream. There is nothing wrong with your computer. It's the nature of the beast. Because of the technical issues involved with streaming our audio over the Internet as well as various network programming issues as one element transitions to another, there are sometimes a few seconds of 'Dead Air' heard on the stream. Stay tuned - the audio will resume in a few seconds.

10) I get an error message about 'Active X Controls'. What should I do?

In Internet Explorer, go to Tools > Internet Options > Security Tab > Custom Level. Look for "Run Active X Controls and Plug-Ins". Make sure the 'Enable' button is checked. Click OK to apply the new settings. Then try connecting again.

11) I get an error message that says, "The source filter for this file could not be loaded". What should I do?

12) Can I listen to your stream through the Firefox Browser?

The Firefox web browser will work with our stream provided that the plug-in for the Windows Media Player files (.asx) is installed and correctly set to launch the player. Please see the Mozilla Firefox website for details on how to download and install the plug-ins.